Why Should You Attend?
The PECB Certified ISO/IEC 20000 Foundation training course presents the basic concepts of service management and the requirements of ISO/IEC 20000-1 for a service management system (SMS). In this training course you will learn about the various aspects of an SMS, including the context of the organization, top management involvement and activities, planning and resources for the SMS, controls and measures for service delivery activities, performance evaluations, and continual improvement activities.
After completing the training course, you can sit for the exam. If you successfully pass the exam, you can apply for the “PECB Certificate Holder in ISO/IEC 20000 Foundation” certificate. An internationally recognized “PECB ISO/IEC 20000 Foundation” certificate demonstrates that you have an overall knowledge of ISO/IEC 20000-1 requirements for an SMS and allows you to be part of SMS implementation projects.
Who Should Attend?
The ISO/IEC 20000 Foundation training course is intended for:
- Managers and consultants seeking to acquaint themselves with ISO/IEC 20000-1 requirements for an SMS
- Personnel responsible for managing, maintaining, and improving services and service delivery capabilities
- Aspiring professionals seeking knowledge about basic concepts of service management
- Members of SMS implementation and operation teams
- Individuals wishing to pursue a career in service management
Learning Objectives
By participating in this training course, you will:
- Understand the basic service management concepts, definitions, and approaches
- Get acquainted with the ISO/IEC 20000-1 requirements for a service management system
- Develop a general understanding of how an organization can meet the requirements of ISO/IEC 20000-1
Educational Approach
The training course is participant centered and contains:
- Lecture sessions illustrated with graphics, examples, and discussions
- Interactions between participants by means of questions and suggestions
- Quizzes with similar structure to the certificate exam
Prerequisites
There are no prerequisites to participate in this training course.
PECB Trainings are delivered by 1 AZ Learning in 4 ways:
- On Demand – eLearning: This method is technologically enabled and is delivered by PECB Certified Trainers in pre-recorded video format. Candidates can watch the video recordings at their convenience, from anywhere at any time. Currently Available in eLearning are 27001:2022 Lead auditor, 27001:2022 Lead implementer, 31000 Risk manager, 37001 Lead auditor, 37001 Lead implementer, 27001:2022 Foundation (French), 27001:2022 Lead auditor (French), 27001:2022 Lead implementer (french) And GDPR-CDPO(French)
- Self-study – using PDF Materials: If candidates want to take a training course at their own pace and a place of their choice, they can engage in self-study, for which all that is needed is access to our training course materials (and other supportive materials such as case studies and exercises).
- Live online: Our live online training courses are synchronized events organized in a live (real-time) virtual meeting room/classroom environment
- Corporate Classroom – Upon Request: Our classroom training courses are participant centered and delivered in different venues worldwide by PECB Certified Trainers.
Candidates in all modes of study get 2 attempts at PECB Exam for Free and PDF Copy of Courseware.
