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ISO/IEC 20000 Introduction Live online English

Original price was: $ 2,880.00 USD.Current price is: $ 1,296.00 USD.

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Why should you attend?

ISO/IEC 20000 Introduction is a one-day training course which presents the basic concepts of service management and provides an overview of the ISO/IEC 20000-1 requirements for a service management system (SMS). In addition, this training course highlights the connection between ISO/IEC 20000-1 and other standards in the ISO/IEC 20000 series and provides an overview of the main activities associated with the certification of an SMS.

Who should attend?

The ISO/IEC 20000 Introduction training course is intended for:

  • Managers and consultants wishing to get introduced to the ISO/IEC 20000-1 requirements for an SMS
  • Personnel involved in service planning and provision activities
  • Personnel responsible for maintaining and improving the service management capabilities
  • Individuals aspiring to pursue a career in service management

Learning objectives

By the end of this training course, the participant will be able to:

  • Understand the main concepts of a service management system (SMS) and its processes based on ISO/IEC 20000-1
  • Understand the basic elements of an SMS based on the requirements of ISO/IEC 20000-1

Educational approach

The training course is participant centered and contains:

  • Essay-type exercises and multiple-choice quizzes
  • Interactions between participants by means of questions and suggestions

Prerequisites

There are no prerequisites to participate in this training course.

 

PECB Trainings are delivered by 1 AZ Learning in 4 ways:

  1. On Demand – eLearning: This method is technologically enabled and is delivered by PECB Certified Trainers in pre-recorded video format. Candidates can watch the video recordings at their convenience, from anywhere at any time. Currently Available in eLearning are 27001:2022 Lead auditor, 27001:2022 Lead implementer, 31000 Risk manager, 37001 Lead auditor, 37001 Lead implementer, 27001:2022 Foundation (French), 27001:2022 Lead auditor (French), 27001:2022 Lead implementer (french) And GDPR-CDPO(French)
  2. Self-study – using PDF Materials: If candidates want to take a training course at their own pace and a place of their choice, they can engage in self-study, for which all that is needed is access to our training course materials (and other supportive materials such as case studies and exercises).
  3. Live online: Our live online training courses are synchronized events organized in a live (real-time) virtual meeting room/classroom environment
  4. Corporate Classroom – Upon Request: Our classroom training courses are participant centered and delivered in different venues worldwide by PECB Certified Trainers.

Candidates in all modes of study get 2 attempts at PECB Exam for Free and PDF Copy of Courseware.

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