Why should you attend?
The PECB ISO/IEC 20000 Lead Auditor training course enables you to develop the necessary expertise to perform a Service Management System (SMS) audit by applying widely recognized audit principles, procedures and techniques. During this training course, you will acquire the knowledge and skills to plan and carry out internal and external audits in compliance with ISO 19011 and ISO/IEC 17021-1 certification process.
After acquiring the necessary expertise to perform this audit, you can sit for the exam and apply for a “PECB Certified ISO/IEC 20000 Lead Auditor” credential. By holding a PECB Lead Auditor Certificate, you will demonstrate that you have the capabilities and competencies to audit organizations based on best practices.
Who should attend?
- Auditors seeking to perform and lead a Service Management System (SMS) certification audits
- Managers or consultants seeking to master a service management system audit process
- Individuals responsible for maintaining conformance with SMS requirements
- Technical experts seeking to prepare for a service management system audit
- Expert advisors in service management
Learning objectives
- Understand the operations of a Service Management System (SMS) based on ISO/IEC 20000.
- Acknowledge the correlation between ISO/IEC 20000-1, ISO/IEC 20000-2 and other standards and regulatory frameworks.
- Understand an auditor’s role to: plan, lead and follow-up on a management system audit in accordance with ISO 19011.
- Learn how to lead an audit and audit team.
- Learn how to interpret the requirements of ISO/IEC 20000-1 in the context of an SMS audit.
- Acquire the competencies of an auditor to: plan an audit, lead an audit, draft reports, and follow-up on an audit in compliance with ISO 19011.
Educational approach
- Lecture sessions are illustrated with practical questions and examples.
- Practical exercises include examples and discussions.
- The participants are encouraged to intercommunicate and engage in discussions and exercises.
- Exercise questions are similar to the certification exam questions.
Prerequisites
A fundamental understanding of ISO/IEC 20000-1 and comprehensive knowledge of audit principles.
PECB Trainings are delivered by 1 AZ Learning in 4 ways:
- On Demand – eLearning: This method is technologically enabled and is delivered by PECB Certified Trainers in pre-recorded video format. Candidates can watch the video recordings at their convenience, from anywhere at any time. Currently Available in eLearning are 27001:2022 Lead auditor, 27001:2022 Lead implementer, 31000 Risk manager, 37001 Lead auditor, 37001 Lead implementer, 27001:2022 Foundation (French), 27001:2022 Lead auditor (French), 27001:2022 Lead implementer (french) And GDPR-CDPO(French)
- Self-study – using PDF Materials: If candidates want to take a training course at their own pace and a place of their choice, they can engage in self-study, for which all that is needed is access to our training course materials (and other supportive materials such as case studies and exercises).
- Live online: Our live online training courses are synchronized events organized in a live (real-time) virtual meeting room/classroom environment
- Corporate Classroom – Upon Request: Our classroom training courses are participant centered and delivered in different venues worldwide by PECB Certified Trainers.
Candidates in all modes of study get 2 attempts at PECB Exam for Free and PDF Copy of Courseware.
