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ITIL® 4 Specialist: Drive Stakeholder Value (DSV) Live Online in English with Official PeopleCert Certification Exam 2 Attempts & Official Axelos Main Guide E-book Included. Course code: ITIL4DSV-L-2

Original price was: $ 4,397.00 USD.Current price is: $ 1,979.00 USD.

Included in your Purchase:

  • Live Online Training via Zoom meeting
  • Duration: 2 days
  • Official Axelos e-book main guide for ITIL® 4 Managing Professional: Drive Stakeholder Value (DSV)
  • Official Online Web Proctored ITIL® 4 Managing Professional: Drive Stakeholder Value (DSV) PeopleCert / Axelos Exam Vouchers, 2 attempts (Take2) Included
  • 12 months access for e-learning and e-book
  • 1ST CAREER ITIL® 4 Managing Professional: Drive Stakeholder Value (DSV) course is approved by PeopleCert Axelos, for structured content and user friendliness
  • Student version of ITIL® 4 Managing Professional: Drive Stakeholder Value (DSV) Training Material developed by 1ST CAREER, Accredited Courseware by PeopleCert
  • 2 Official Axelos PDFs of Exam Simulation
  • Online Simulation of 2 Official Axelos Exam Simulation
  • Access to trainer for any questions
  • Letter of Course Completion
  • 24 PDUs for attending Live Online Training, can be claimed from PMI®
  • 3 months Free MyAxelos Subscription from date of issue of PeopleCert Voucher, to claim your Digital Badge with MyAxelos membership benefits.

Overview

This 2-day ITIL Specialist Drive Stakeholder Value course is one of the modules which go together to make up the Managing Professional stream of ITIL® 4. It looks at all the types of engagement and interaction which occur between a service provider and their customers, users, suppliers and partners. It also covers SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more, all with the goal of increasing stakeholder satisfaction.

ITIL® 4 Foundation certification is a prerequisite, and the course is aimed at ITSM practitioners who are responsible for managing and integrating stakeholders, especially those concerned with the customer journey and experience, and fostering relationships with partners and suppliers.

Certification: On Passing Exam you become, ITIL® Specialist: Drive Stakeholder Value

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